Box Office Manager

Applications for this position are now closed. Applicants will be notified of their application status within the next 5-10 business days. Thank you for your interest in The Englert!

Date Posted: 5/22/2025
Applications Close: 6/8/25
Pay Range: Full-time @ $45,000/year
Commitment: Average 32 hours/week

The Organization

The Englert Theatre is a performing arts organization based in Iowa City, Iowa. Housed in a historic theater (est. 1912) in the heart of downtown, The Englert serves as a key community activator. Our values and programmatic practices center a wide range of voices and perspectives, honor historic preservation, and demand ongoing self-analysis and evolution toward a more inclusive community.

Our Mission

To inspire and activate positive community growth through the arts

Job Description

The Box Office Manager leads The Englert’s primary public-facing team, serving as a key representative of the organization. This role is central to shaping positive patron experiences through excellent customer service and efficient ticketing operations. In addition to overseeing day-to-day and event box office functions, the Box Office Manager supports broader organizational operations through office management responsibilities and collaboration with the Events team and other departments.

Schedule

Full-time, exempt position. Primarily weekday business hours, with some evenings/weekends required for events.

Core Responsibilities

Box Office Leadership

• Provide leadership focused on excellent customer service and continuous improvement.
• Hire, train, schedule, and supervise box office staff.
• Develop efficient processes to support presales, on-sales, and day-of-event operations.
• Lead ticket builds and manage ticketing platforms.
• Ensure a clean and welcoming box office environment.
• Handle ticketing reports, staff scheduling, performance reviews, and refund processing.
• Coordinate agent ticketing, complimentary tickets, and ticket requests.
• Represent the patron’s voice in ticketing-related decisions.

Daily Box Office Operations

• Process ticket sales in person and by phone.
• Support membership cross-selling (Friends of The Englert program).
• Prepare will-call, print/mail tickets, and conduct online sales audits.
• Maintain ticketing supplies, deposits, and accurate records.
• Oversee daily opening/closing of box office and public-facing spaces.

Office Management

• Manage general inbox and incoming calls, redirecting inquiries as needed.
• Support building access and coordinate with maintenance and custodial vendors.
• Assist with financial tracking, chargebacks, and weekly bank deposits.
• Support development and marketing teams with customer communication and mailings.
• Greet and assist administrative visitors

Events Support

• Lead volunteer program coordination (scheduling, training, recognition).
• Conduct venue tours for rental prospects and community members.
• Serve as the main contact for VIP ticketing and logistics
• Support event production and logistics, including day-of-show leadership when assigned.
• Identify and report operational inefficiencies and propose solutions.
• Assist events team and other senior leadership with related assignments as needed.

Ideal Candidate Attributes

• Strong communication, customer service, and organizational skills.
• Proficiency in ticketing systems, Google Workspace, and database management.
• Analytical skills and experience using data to improve operations.
• Ability to multitask, take initiative, and work independently or as part of a team.
• Interest in live music and the performing arts.
• Positive, professional demeanor with a collaborative mindset.

Compensation

• Salary: $45,000/year (exempt)

Benefits:

• IRA match up to 3%
• 50% employer-paid medical (self)
• 100% dental coverage
• PTO and paid holidays

The Performing Arts Industry

Our organization’s schedule follows the touring industry, with busy seasons in October-December and February-May. This position is subject to some non-traditional work hours, like working events in the evening.

A Note Regarding Experience

Excited about this job, but don’t think you meet all of the requirements? Studies have shown that members of marginalized communities are less likely to apply to jobs unless they meet every listed qualification. At The Englert, we want to build a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate to join our team.

Application Materials Required

Ready to apply? Gather the necessary resources and click the link below to apply.

• Cover Letter
• Current Resumé with 3 References