Security Staff

Date Posted: 1/24/25
Pay Range:  Part-Time @ $15.00/hour
Commitment: 5-25 hrs/week (average 10 hrs/week)

This position is now closed and no longer accepting applications!

Job Description

Working closely with the Patron Services Manager, House Managers, and other front of house staff, you will ensure the wellbeing and comfort of all patrons, artists, and staff at The Englert by enforcing and monitoring security protocols during live events.

The Organization

The Englert Theatre is a performing arts organization based in Iowa City, Iowa. Housed in a historic theater (est. 1912) in the heart of downtown, The Englert serves as a key community activator. Our values and programmatic practices center a wide range of voices and perspectives, honor historic preservation, and demand ongoing self-analysis and evolution toward a more inclusive community.

Our Mission

To inspire and activate positive community growth through the arts

Anticipated Work Schedule

Reports To

Patron Services Manager, with additional supervision by House Managers and Security Lead

Core Job Duties

• Provide outstanding customer service by greeting and assisting patrons with a friendly and helpful demeanor
• Assist with event set-up, signage placement,  and other tasks as assigned
• Monitor event areas to ensure cleanliness, orderliness, and compliance with venue policies
• Answer questions and provide information about the event, facilities, and amenities to patrons.
• Direct patrons to appropriate locations, such as seating areas, restrooms, concession stands, and exits
• Assist with crowd control measures, as necessary, to maintain a safe and enjoyable environment for all attendees
• Adhere to company policies, procedures, and guidelines to uphold a high standard of professionalism and service excellence
• Supervise and maintain the safety of the artists, staff, and patrons as well as safety of the equipment in the building and the building itself
• Escort and/or supervision of talent, personnel, or materials
• Inspect bags/coats/ID’s of visitors to the property per company policy as needed
• Make recommendations to management on better processes as identified during daily routine
• Maintain a working knowledge of venue life safety protocols as outlined in the Emergency Operations Plan as well as what applies directly to front of house operations
• Handle and resolve patron inquiries, complaints, or issues in a professional and timely manner
• Collaborate with event staff, artist teams/renters, and other team members to ensure smooth event operations
• Additional duties as assigned by the Patron Services Manager and/or the House Manager

Required Qualifications

• At least 18 years of age
• Strong verbal communication skills and attention to detail
• Ability to quickly learn and adapt to protocols and policies
• Prior experience in security is not necessary to apply, but prior experience working in live events or hospitality is a plus!
• An interest in live music and performing arts

The Performing Arts Industry

Our organization’s schedule follows the touring industry, with busy seasons in September-December and February-May. This position is subject to non-traditional work hours, like working events in the evening.

A Note Regarding Experience

Excited about this job, but don’t think you meet all of the requirements? Studies have shown that members of marginalized communities are less likely to apply to jobs unless they meet every listed qualification. At The Englert, we want to build a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate to join our team.

Application Materials Required

Ready to apply? Gather the necessary resources and click the link below to apply.

• Current Resumé with 3 References