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Box Office Hours & Information

Open Tuesday - Friday, 10:00 AM - 5:30 PM

Box Office Hours

The Englert Box Office, located at 221 E. Washington St. in Iowa City, is open Tuesday – Friday, from 10:00 AM to 5:30 PM. We are also open one hour prior to most performances.

Call us at (319) 688-2653 or email us.

Ticket Refunds & Exchanges

All tickets are non-refundable and non-exchangeable.

Ticket Delivery

As of March 1, 2014 there is a $3 fee to hold your ticket at the box office (will-call) or a $4 delivery fee to have your tickets sent via First Class Mail. Tickets will be mailed until 10 days prior to the event. After that time, tickets will be held at will-call only. Click here to learn more about our ticketing fees.

Group Sales

The Englert Theatre is a perfect place to bring your group or organization for a unique and entertaining experience!

Discounted group rates and block seating are available for some events. Please contact Sarah Shonrock, Operations Director, at (319) 688-2653 x109 or info@englert.org for more information.

Finding Us / Parking

The Englert Theatre is located at 221 E. Washington St. in downtown Iowa City. Please go here for directions and information about where to park.

Dining & Accommodations

Downtown Iowa City is home to dozens of unique restaurants within walking distance of the Englert. The Graduate Hotel, and hotelVetro are located only one block away. Please go here for more information about downtown Iowa City.

Arrival Time

For most events, the lobby doors open 1 hour prior to curtain, and you may take your seats 30 minutes prior to curtain. Latecomers will be allowed to enter during an appropriate pause in the performance.

Student Tickets

Anyone who is currently enrolled at any accredited institution is eligible to purchase student tickets when available, regardless of age. We reserve the right to request that you verify your student status by presenting a valid student ID. Additional restrictions may apply on a per-show basis.


Beverage service and snacks are available at most performances, including beer, wine, soda, and water. Occasionally cookies and other snacks are also available. Outside food and beverages are not allowed in the theater.


Please use discretion in deciding which events are appropriate for children. All children require tickets, regardless of age.


An elevator is located in the lobby, providing easy access to the balcony level and second-floor lounge.

Accessible Seating / Hearing Assistance

Wheelchair seating is available on both levels of the theater. Hearing assistance is also available. Please contact us in advance if you have these or other special needs.

 Audience Guidelines

In the age of lightning-fast entertainment that allows movies, music, and more to be downloaded in an instant to a smartphone, consumers may not be aware of how their technology and behavior can affect the concert-going experience for fellow audience members and for the performers themselves. The following guidelines need to be respected in order for all patrons and artists to have an enjoyable and safe experience. Please be courteous to those around you.

If you need assistance during the show, please go to your nearest volunteer usher. If additional assistance is needed the usher will get the appropriate person to further help you.

Please arrive on time. We know parking downtown can be a hassle and our will-call lines can be long. Please allow extra time for travel, parking, and finding your seats. If you arrive late we may ask you to wait until an appropriate break in the show to get you to your seats.

Do not have conversations, even whispering, during the concert or event. This will distract performers as well as fellow audience members. If your child becomes restless, frightened, or loud, please take them to the lobby.

Silence all cell phones, pagers, watches, and other devices. Don’t text, tweet, blog, or surf. The glow from your device is distracting. You are here to enjoy the show so please give the show your attention!

Keep feet, bags, and children out of the aisles. Blocking the aisles is against the fire code.

Take note of venue rules and posted notices. Many shows do not allow photography or recording. Flash photography is never allowed. If we ask you to stop, please do so. You are here to experience the concert, not preserve it!

Pay attention to the vibe of the show. If the crowd gets up and starts dancing, join them. Don’t try to do a one-person show for your own entertainment. We will ask you to sit down.

Respect the supporting act: you never know where they are going in the future. If you really dislike the music, take a walk or visit our second-floor lounge. Please be polite.

Patrons are never allowed on stage. Not before the show, during the show, or after the show.

Grounds for removal

Please note: If our staff finds you are not adhering to the above guidelines, we will give one verbal warning requesting you to change your behavior. If you continue to disregard the guidelines, we will request that you leave the premises. Being removed from more than one event will result in your being banned from Englert Theatre presented events for at least one calendar year.

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