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Understanding Ticket Fees

Updated May 2023

There are various fees and taxes that are applied to ticket purchases above and beyond the base cost of the ticket. The revenue collected from service and delivery fees constitutes an essential part of our annual budget. This allows us to self-present/produce 100+ performing arts events per year (including two festivals), support rental and community events, bring nearly 70,000 patrons through our doors, and distribute over 15,000 tickets annually to community members with less access to the arts. We are deeply grateful for your support.

Revenue collected from sales tax is remitted to the State of Iowa.

Service Fees

A 25% Convenience Fee will be added for all tickets over $20. This fee enables us to continue to invest in improvements to the patron experience. The Convenience Fee includes a $3 Historic Building Fee that supports maintenance and upgrades to Iowa City’s last historic theatre.

 * Note: Fees may be different/ higher for select tickets (VIP, festival passes, meet & greets, off-site events, etc… )

Delivery Fees

The standard delivery fees below are determined by your preference to obtain your ticket.

  • FREE – Barcoded E-Ticket
  • FREE – Purchase physical ticket at Englert Box Office
  • $5.00 – Will-Call (buy online or via phone and pick up at Box Office later)
  • $10.00 – Mail (buy online or via phone and we’ll mail you the ticket)

Sales Tax

Per State of Iowa regulations we collect 6% sales tax on all transactions.
Revenue collected from sales tax is remitted to the State of Iowa.

Fees FAQ

Why fees? Why don’t you just raise ticket prices instead?

The revenue gathered from the base ticket revenue covers the cost of producing each individual show with the majority of that revenue, typically 75 – 90%, going directly to artist-related expenses including the artist fee. We are in favor of this structure because we think it is essential to support artists, many of whom are just getting by as they travel from city to city. The performing arts are expensive for all parties involved and the margins are low.


I am already a donor, why do you need more money from me?

Donations and contributed income cover about 35% of our overall revenue but the remaining earned income that fuels 65% of our revenue is important to maintain in order to achieve sustainability on an annual basis. Beyond the costs of producing events and staffing, we also face considerable ongoing maintenance and capital costs to keep our historic building in working order.


What are my buying options?

Click Here to Purchase Tickets Online

Through our Box Office: Via Phone or In Person

Tuesday – Friday 10:00am – 5:30pm


221 East Washington Street, Downtown Iowa City


What if I have other questions/ concerns that aren’t answered here?

Email info@englert.org and we will get back to you as soon as we can.

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